Capture Every Opportunity

We’ll give you back time to focus on what you want by taking away all those time-consuming admin tasks.

Our Mission

Our mission is to support and make a difference to those in the Trades and Construction industries to help them in their business with tools and solutions to be present with their family, make more money, focus on their trade and live their best life!

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About Us

We specialise in supporting Trades and Construction businesses with Exceptional Administrative, Business Operations and Customer Support Solutions.

We take care of all the time consuming administrative and customer support functions in your business ensuring all you have to worry about is rocking up to your job, delivering an exceptional service onsite and going home to your family at the end of the day.

It is a challenge managing a trades and construction business, you are required to wear many hats. You need to deliver the work, manage your team, procure supplies, keep on top of marketing, paperwork, invoicing and quoting, answer the phone, managing client and supplier relationships, keep track of where your finances are at, managing jobs and scheduling, managing your inbox and email requests the list could go on.

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You can try and do it yourself but you risk losing business, missing things, not getting tasks done on time, losing focus on other key areas of your business and get overwhelmed as a result.

The good news is that you don’t need to do it all yourself, focus on what you do best and leave the rest to our team of experienced trades and construction administration specialists.

Solutions

Is it any wonder small business owners feel like they are drowning?

A typical trade business only has a small window of a day to work for Billable Hours and so maximising that time with doing work and not being caught up in other areas of the Business that are not Billable, is paramount. We like to refer to those other areas, but also essential needs of running your business, as “Noise”. Noise that causes you to be away from earning money.

At Exceptional Tradie Solutions, we keep the noise down, we take control of your calendar and make sure that your billable hours, everyday are maximised. We allow you to focus on site while ensuring client, supplier, and professional relations are taken care of, and ensuring the business side of things are handled for you – in turn making you look more professional.

Read on to discover how we can make vital changes for your tradie business. Our solutions are designed to provide tradies with a work-life balance, and take away the stresses of administrative work, allowing focus on their trade and customers.

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    Customer Contact & Communication

    The key to any efficient business is communication.

    Has a new lead come through?
    Has an existing customer contacted you?
    Are you running late for your next appointment?

    Tell us, we’ll contact your leads and customers to get it sorted. If they need to see you onsite, we’ll organise it. We help you schedule jobs, making your business run more efficiently, which leads to much better profitability.

We know one of the most frustrating needs of small business owners is chasing payments from your customers. You’ve got better things to do (like the next job) rather than chasing up payments for work already done.

We will answer every email, chase outstanding quotes and payments that have not been answered, book your appointments, so you can concentrate on the next job at hand.

We talk to you daily and let you know what’s gone on. It also allows you to let us know if there is anything you need us to do.

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    Client Relationship Management

    There’s a lot of work involved in bringing clients into your trade-based business. Don’t lose them when you’ve got them – keep your clients up to date and well informed so they’re not left guessing.

    A tradie’s life typically means early morning starts, long days on the tools, and then your paperwork and emails at night.

    You can try and do it all yourself, but you risk losing business, missing things, not getting tasks done on time, losing focus on other key areas of your business, and generally getting overwhelmed. Not to mention very little downtime to spend with your family and friends.

    Our mission is to take all of that stress off your hands.

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    Call Answering

    Capture Every Opportunity

    By having your calls answered whilst you are onsite, it means that you don’t miss out on a potential customer. The number 1 complaint among clients is that tradies never answer or return their calls. If you don’t answer, they will just call the next one.

    By having your cold/warm calling done, it means that new business can be generated whilst you are servicing your current clients. Lead Generation is a huge part of business, and most tradies sadly cannot do this given the nature of their businesses as well as the long hours worked.

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    Quoting and Invoicing

    Get quotes done accurately, professionally, and back to clients promptly.

    At Exceptional Tradie Solutions, we focus on getting you paid faster and keeping your cash flow so you can keep moving forward. We keep up on your administration needs by ensuring invoices are out, late payments are followed up on, and payment schedules are being managed.

    We help you close more jobs while saving you time and money by handling the estimating, suppliers, getting plans sorted with the council, making sure your contracts are signed and work is ready to commence.

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If you don’t send out invoices, you don’t get paid… it’s that simple!

The most common problem we see in trade-based business is the tradies getting the work done but then too busy to send an invoice.

By having your invoicing done for you, it means that you can get paid on time and not delay getting your invoices out to your clients. Most tradies will stay up all hours getting invoices out or leaving them sitting for days on end. Remember this is your livelihood, so you want to ensure that you receive your payments promptly.

Complete Service Management Solutions

Grow Your Business with Complete Service Management Support.

Exceptional Tradie Solutions offers end to end solutions for tradies and services. We are here with the sole purpose of assisting you to run your business. While you dedicate yourself to the tools and jobs, we are in the background making it all happen smoothly for you.

You can do so much more when your business runs like a well-oiled machine. We are the pathway for you to do more business, get paid faster and enjoy more free time doing what you like.

We provide you with regular feedback and hold frequent reviews with you to identify where we can improve your existing processes and enhance the working relationship we have with you.

As your business grows, we suggest upgrades that are tailored to you. We work with software you know or recommend alternative software to streamline your business.

Do you have questions?

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Is admin & paperwork bogging you or your team down?

Exceptional Tradie Services offers a comprehensive job and business management developed for tradies and services business. Our team has first-hand knowledge of the services industries and understands your business needs.

When you don’t have to worry about daily admin tasks, you can focus on getting more jobs and growing your business and profit. And on top of that, leaving us to handle your admin means that we free up your plate to spend more time with those who matter to you the most.

Why Exceptional Tradie Solutions?

You can be the best tradie in town, but if you have poor admin, your business will suffer.

Why would you need us?

Running a trade business is no easy task. It’s a constant juggle of clients, staff, suppliers, and administration tasks, and that’s before you even get to a job! At Exceptional Tradie Solutions we take care of your appointments, invoices, payments, and answering the easy questions… plus much more.

On the surface, this business aims to help tradies with their admin work such as chasing quotes, answering phone calls, and creating invoices. On a deeper level, we want small trade business owners to be able to have a healthy work-life balance.

We’re in the business of helping businesses grow. Sometimes the answer to transforming a business lies in asking for a helping hand freeing you up so you can improve other areas of your business.

We collaborate with you, learn the ins and outs of your business, make recommendations, create workflow processes and become a part of your team.

We take all of your customer phone calls for you because we know how difficult it is to finish up a job when your phone is ringing off the hook and distracting you all day.

We chase invoices for you, so you don’t have to work weekends or overtime.

We are available over holiday periods, so you get to spend some time with your family and not catching up on paperwork.

We are committed to supporting businesses and assisting them to reach their full potential.

We aim to align with trade and service businesses, review the day-to-day operations and implement efficiencies.

Testimonials

“I connected with Lana when I required assistance for one of my clients who was a Pest Control business. Lana's experience within this industry is second to none. She was able to complete the tasks to the clients satisfaction. Thank you Lana for your support."

Karene
Pest Control Business Client

“Fantastic service and assistance. Always able to adjust to my business needs. Will look forward to working together going forward."

Julien
Plumbing and Heating Business Client

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Quoting estimates, durations and price rates taking too much of your time?

Then it’s time to work with us at Exceptional Tradie Solutions.

Don’t waste your time chasing over unpaid invoices. Have a dedicated specialist perform collections services, receive payment and issues notices as needed.

Let us save you the stress of your bank account draining and the hassle of chasing clients who are yet to pay by taking care of your invoicing. This also allows you to focus on providing great work on the jobs you are currently trying to complete.

We partner with tradie job management software like ServiceM8, Tradify, AroFlo, Geonext and SimPRO. Most importantly we understand how tradies work and what your customers’ needs are.

Contact us

Struggling to manage the many hats in running your trades or construction business? We can help you - get in touch today!

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