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Who They Are:
Venue Appliance Service and Repairs specializes in servicing commercial kitchen equipment across Greater Melbourne.
What They Came to Us With:
They were overwhelmed with admin tasks and had $125,000 worth of jobs that were either not invoiced or not followed up.
How We Helped:
– Provided call answering and reception support.
– Managed ServiceM8 scheduling and day-to-day job management.
– Offered adhoc admin support, including chasing invoices and payments.
– Handled invoicing and quoting
– Maintained their ServiceM8 account
Outcome:
We successfully recovered $100,000 in payments, significantly improving their cash flow and client relationships. Their admin and job management processes are now streamlined, resulting in happier clients and a more organized business. We also got the remaining $25,000 paid eventually as well and ensured that moving forward that processes were in place to ensure future invoices were sent and paid on time.