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We have Direct, Honest, and No-Nonsense Approach to managing your business operations and supporting you.
Go from feeling scattered, overwhelmed, disorganised and stuck going in circles to having freedom, space and support to scale your business.
Life with us means…
✓ Client experience that will leave your customers feeling like VIP
✓ Seamless backend that is efficient and streamlined, meaning peace of mind
✓ Systems & Automations that are scalable as you and your business grow
✓ A Strategic Partner to take care of the operations so you can focus on growing your business!
We take care of all the time consuming administrative and customer support functions in your business ensuring all you have to worry about is rocking up to your job, delivering an exceptional service onsite and going home to your family at the end of the day.
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. 
Trustindex verifies that the original source of the review is Google. ✅ServiceM8 Silver Certified Parnter
✅ Experience working with and managing high volume businesses doing 50+ jobs weekly
✅ Our team works to integrate our services with your existing workflows and systems.
✅ Our weekly packages mean you only pay for the support you need, when you need it, helping you manage costs effectively while still receiving exceptional service.
✅ Over a 30+ years combined in the trade industry, our team have a deep understanding of the challenges and needs of trades businesses in industrial, residential and commercial sectors.
✅ We pride ourselves on treating every client and their customers with utmost care and professionalism.
✅ Passionate about empowering trades businesses to increase efficiency and spend more time on what matters
We offer a one-of-a-kind unique ad-hoc service and can tailor a solution to suit your specific business requirements. Charged at $1.50 excluding GST per minute.
We offer no lock in week to week packages, meaning you can gain access to admin support if and when you need it!
Some things we can include in your service…
✅ Specialised Call Answering & Reception Support
✅ Customer Support and Enquiries Management
✅ Scheduling and Job Management
✅ Invoicing and Quoting Support
✅ Sales Support
✅ Team and Subcontractor Coordination
✅ Email Management
✅ Customer Follow Up Solutions
✅ Supplier Liaison and Supplies Management
✅ Chasing and collecting bills and invoice payments
✅ Adhoc Administrative Support
✅ After hours Reception Support – available under retainer
Hey, I’m Lana, the founder and director of Exceptional Tradie Solutions.
I started this company to help tradies and construction businesses with their admin, so they can focus on what they do best. Coming from a tradie family myself, I understand the challenges of juggling daily operations while trying to grow a business.
My team and I specialise in taking the admin load off your shoulders. From managing calls and scheduling to invoicing and customer follow-ups, we’ve got you covered.
Let’s work together to make your business more efficient and give you more time to enjoy life outside of work.