Exceptional Tradie Solutions

Back-End Operations and Phone Reception Support for Builders, Tradies and Service businesses!

We have Direct, Honest, and No-Nonsense Approach to managing your business operations and supporting you.

Go from feeling scattered, overwhelmed, disorganised and stuck going in circles to having freedom, space and support to scale your business.

Life with us means…

✓ Client experience that will leave your customers feeling like VIP

✓ Seamless backend that is efficient and streamlined, meaning peace of mind

✓ Systems & Automations that are scalable as you and your business grow

✓ A Strategic Partner to take care of the operations so you can focus on growing your business!

We take care of all the time consuming administrative and customer support functions in your business ensuring all you have to worry about is rocking up to your job, delivering an exceptional service onsite and going home to your family at the end of the day.

Case Studies & Testimonials

Here's even MORE PROOF.

Alan ridge
Alan ridge
Trustindex verifies that the original source of the review is Google.
Lana and her team are great to deal with. they have been supporting our companies with service mate admin great work ! highly recommended.
Luke Canham
Luke Canham
Trustindex verifies that the original source of the review is Google.
Lana's support to tradies is invaluable, especially for those who may not have the time to do it themselves. Working with her, I can see how passionate she is about her business, always staying up-to-date with the latest software and tools. Well done Lana, and thank you for all that you do!
Aloyna Taylor
Aloyna Taylor
Trustindex verifies that the original source of the review is Google.
Love your work, always striving to get the job done 👏 love your passion and drive 💪🏼
Julien Emmett
Julien Emmett
Trustindex verifies that the original source of the review is Google.
Fantastic service and assistance. Always able to adjust to my business needs. Will look forward to working together going forward.

Here’s What Makes Us Different

✅ServiceM8 Silver Certified Parnter

✅ Experience working with and managing high volume businesses doing 50+ jobs weekly 

✅ Our team works to integrate our services with your existing workflows and systems.

 Our services are flexible, meaning you only pay for the support you need, when you need it, helping you manage costs effectively while still receiving exceptional service.


✅ Over a 30+ years combined in the trade industry, our team have a deep understanding of the challenges and needs of trades businesses in industrial, residential and commercial sectors.

✅ We pride ourselves on treating every client and their customers with utmost care and professionalism.

✅ Passionate about empowering trades businesses to increase efficiency and spend more time on what matters

How Can We Help?

We offer a one-of-a-kind unique ad-hoc service and can tailor a solution to suit your specific business requirements. 

You are only charged for what we action for you in real time, every second of time is tracked. These services are charged at $1 ex GST per minute. We provide you with the most cost effective solution, meaning you can gain access to admin support if and when you need it!

Some things we can include in your service…

✅ Specialised Call Answering & Reception Support
✅ Customer Support and Enquiries Management
✅ Scheduling and Job Management
✅ Invoicing and Quoting Support
✅ Sales Support
✅ Team and Subcontractor Coordination
✅ Email Management
✅ Customer Follow Up Solutions
✅ Supplier Liaison and Supplies Management
✅ Chasing and collecting bills and invoice payments
✅ Adhoc Administrative Support
✅ After hours Reception Support – available under retainer

Work with Lana and the Team!

Hey, I’m Lana, the founder and director of Exceptional Tradie Solutions.

I started this company to help tradies and construction businesses with their admin, so they can focus on what they do best. Coming from a tradie family myself, I understand the challenges of juggling daily operations while trying to grow a business.

My team and I specialise in taking the admin load off your shoulders. From managing calls and scheduling to invoicing and customer follow-ups, we’ve got you covered.

Let’s work together to make your business more efficient and give you more time to enjoy life outside of work.

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