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Who They Are:
A plumbing and gas fitting company providing a range of services to their clients.
What They Came to Us With:
They struggled with missed calls and the owner was constantly interrupted while on-site, leading to longer job completion times and frustrated team members.
How We Helped:
– Provided call answering and reception support.
– Managed ServiceM8 scheduling and day-to-day job management.
– Offered adhoc admin support.
– Handled invoicing and quoting.
Outcome:
Customers can now easily make bookings, the owner has fewer interruptions, and the team operates more smoothly. The owner’s workload has reduced, leading to a more efficient business and a happier home life.