Posts by Lana Burgess

D5 Build Who They Are:  D5 Build, a construction company needing help with accounts receivable. What They Came to Us With:  They struggled with managing client communications for accounts receivable follow-ups. How We Helped:  – Sent messages to clients for accounts receivable follow-up. Outcome: Their accounts receivable process is now more manageable, reducing the owner’s…

Digwell Earthworks Who They Are:  Digwell Earthworks, a company specializing in earthmoving services. What They Came to Us With:  They needed support with ServiceM8 setup and job management. How We Helped:  – Set up ServiceM8 and provided training. – Assisted with job management, quoting, and invoicing. Outcome: Their job management process is now streamlined, making…

A1 Garage Doors Who They Are:  A1 Garage Doors, a Perth-based garage door service provider. What They Came to Us With:  They needed help with call handling and job booking. How We Helped:  – Answered calls and booked jobs. – Managed work orders. Outcome: Their job management process is now streamlined, improving overall efficiency and…

DNC Electrical and Air Conditioning | DNC Servicing Who They Are:  DNC Electrical and Air Conditioning and DNC Servicing providing electrical and plumbing services. What They Came to Us With:  They needed comprehensive admin support for their growing business. How We Helped:  – Maintained their ServiceM8 account. – Handled call answering, job booking, invoicing, and…

Tradie Human Resources Who They Are:  Tradie Recruitment, a company focusing on recruitment for trades. What They Came to Us With:  They needed support with call answering and interview scheduling. How We Helped:  – Answered calls and booked candidate interviews. – Managed calendar appointments. Outcome: Their recruitment process is now more efficient, with the owner…

Plumbing and Gas Fitting Business Who They Are:  A plumbing and gas fitting company providing a range of services to their clients. What They Came to Us With:  They struggled with missed calls and the owner was constantly interrupted while on-site, leading to longer job completion times and frustrated team members. How We Helped:  –…

Superior Plumbing Who They Are:  Superior Plumbing, a plumbing business managing numerous daily calls and job bookings. What They Came to Us With:  The owner was overwhelmed, dealing with up to 200 calls per day, and missing important calls. How We Helped:  – Managed staff scheduling and call handling. – Filtered calls to reduce the…

Novus Cleaning Who They Are:  Novus Cleaning, providing cleaning services to various clients, including aged care providers. What They Came to Us With:  They needed help managing job entries, scheduling, and handling client communication due to an overwhelming workload. How We Helped:  – Entered jobs in ServiceM8 and managed scheduling. – Sent daily rosters to…

Venue Appliance Service and Repairs Who They Are:  Venue Appliance Service and Repairs specializes in servicing commercial kitchen equipment across Greater Melbourne. What They Came to Us With:  They were overwhelmed with admin tasks and had $125,000 worth of jobs that were either not invoiced or not followed up. How We Helped:  – Provided call…