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Having worked with over 20+ businesses, our mission is to support others in making there business easier to run.
It’s not just about delegating tasks; it’s about partnering with professionals who can automate and systemise your operations, freeing you to do what you do best!
We specialise in operations, client experience, business management, systems, automation, and tech.
Our clients save 10+ hours of admin weekly when they start working with us!
We offer can tailor a solution to suit your specific business requirements. We offer adhoc support charged at $1.50 excluding GST per minute or our support via weekly packages – meaning you can gain access to expert admin support if and when you need it!
Our pricing starts from $65 excluding GST, refer to our packages breakdown below!
Things we can include in your service….
✅ Specialised Call Answering & Reception Support
✅ Customer Support and Enquiries Management
✅ Scheduling and Job Management
✅ Invoicing and Quoting Support
✅ Sales Support
✅ Team and Subcontractor Coordination
✅ Email Management
✅ Customer Follow Up Solutions
✅ Supplier Liaison and Supplies Management
✅ Chasing and collecting bills and invoice payments
✅ Adhoc Administrative Support
✅ After hours Reception Support – available under retainer
✅ Financial Handling – Proficient in managing invoicing,chasing bills, and ensuring smooth cash flow.
✅Job Management Software Solutions- Set Up, Implementation, Maintenance, Improvements, and Ongoing Management
✅Form/Document Creation such as SWMS, JSA etc.
✅Business Workflow Health Checks
✅ServiceM8 Training for Field and Office staff
✅ ServiceM8 Asset Management implementation
We offer no lock in
weekly packages
meaning you can get
the support you require
week to week.
5 Hours of Admin and Phone Reception Support
$80 per hour for a minimum
of 5 hours a week
10 Hours of Admin and Phone Reception Support
$75 per hour for a minimum of 10 hours a week
20 Hours of Admin and Phone Reception Support
$70 per hour for a minimum of 20 hours a week
30 Hours of Admin and Phone Reception Support
$65 per hour for a minimum of 30 hours a week
✅ Are you trying to scale but left overwhelmed without the admin power to do so?
✅ Are your systems and processes outdated, causing errors and unable to scale?
✅ Do you want to automate your business but not sure how/don’t have the time?
✅ Behind on emails, invoicing, compliance?
✅ Do you feel frustrated and fed-up with your business operations? Ready to manage your resources more effectively, and bring in more income?
✅ Are you sick of trying to run your business from your car?
✅ Are you ready to hire some help but can’t find the right candidates? (or reliable ones!) Not ready to commit to bringing on an employee?
Lana Burgess: With a rich personal and professional background in the trades industry, Lana brings not only extensive administrative and operational expertise but also a deep understanding of the challenges and nuances of running a tradie business.
Our Specialists: They don’t just execute tasks; they anticipate
needs and strategise solutions. We’re comprised of…
Experienced Administrators: Proficient in handling day-to-day operations for large scale operations, with a keen
eye for detail and efficiency.
Software Experts: Specialising in software solutions like ServiceM8, our specialists have experience building operational workflows for business doing 50+ jobs a week.
Customer Service Champions: Dedicated to maintaining
your business’s reputation through exceptional client
interactions.
✅ We are available over holiday periods,so you get to spend some time with your family and not catching up on paperwork.
✅ We are committed to supporting businesses to reach their full potential. We aim to align with trade and service businesses, review the day-to-day operations and implement efficiencies.
✅ Partnership Over Service: We view our role not just as service providers but as strategic partners in your business’s success.
This philosophy drives us to go above and beyond in delivering
services that make a real difference.
✅ We collaborate with you, learn the ins and outs of your business, make recommendations,create workflow processes and become a part of your team.
✅ We take all of your customer phone calls for you because we
know how difficult it is to finish up a job when your phone is ringing off the hook and distracting you all day.
✅ We chase invoices for you, so you don’t have to work
weekends or overtime.
Our team comprises highly skilled and experienced administrative professionals who specialise in supporting trades and construction businesses. All of our team is Australian based. All tasks are overseen by our Client Service Managers to ensure they are completed to the highest standards by our Client Operations Co-ordinators.
You can trust that your administrative needs are in capable hands.
At Exceptional Tradie Solutions, we ensure transparency and accuracy in our time tracking. All tasks are logged in real-time using our time management system.
Weekly we send an invoice for the week ahead. Payment is made and any unused hours can be rolled over into the following week.
No, you do not need to have your own phone system. We provide a comprehensive phone answering and reception service. Calls to your business are routed through our system, and our trained professionals handle them just as if they were part of your in-house team. This ensures seamless communication with your clients and suppliers.
Yes, we can handle urgent tasks and requests. Urgent requests to our designated email or WhatsApp chat with our key team members. We strive to address urgent matters promptly to ensure minimal disruption to your business.
Our team acts as an extension of your business. We handle communication with your clients and suppliers professionally and promptly, ensuring all interactions reflect your brand values. We can also follow specific communication protocols you provide.
To ensure we provide the best possible service, we ask for your cooperation in a few key areas: